Customer service
Our team is always ready to help
Answer to frequently asked questions
Orders and shipping
Stock items are shipped the same day if ordered on time.
Customized products such as computers and notebooks are custom made and undergo an expensive test, take a few working days into account.
We ship acoustics from Eindhoven as well as from our factory in Eastern Europe, please contact us for the delivery time.
You can do this during the ordering process or via the “My Account” button at the top right
You can change the shipping address in your account or contact customer service
If the status of your order changes, you will receive an email from us. As soon as the ea has been shipped you will receive a trace code from us
We use the Mollie payment service for secure payment processing.
About Mollie:
Secure internet payments
We comply with all guidelines for the security of internet payments, set by the European Banking Authority. We also receive permanent supervision from De Nederlandsche Bank. Mollie can be found in the register of payment institutions of the DNB.
Ultimate data protection
All data that we process, yours and that of your customers, is guaranteed to be stored on Dutch servers. Our servers are located in extremely secure data centers, supervised by our specialized NOC team.
All our prices include VAT.
For business customers from abroad we offer the possibility to order free of VAT (if in possession of a valid VAT number).
Our shop is set up for shipping to:
The Netherlands
Belgium
Germany
If you come from another area, no problem, please contact us and we will offer you a suitable solution.
If you want to exchange an item
Returns and exchanges
Products can be returned within 14 days, provided in original packaging and undamaged.
Excluded are:
products with software licenses.
Customization, such as Computers and notebooks.
Hygiene products, products that cannot be resold for hygienic reasons.
The return costs are for your own account. pack the original box in an outer carton to prevent damage.
Oepz Apologies, people work at i4studio. We do everything we can to avoid mistakes, but unfortunately we all make mistakes from time to time.
Contact us directly and we’ll see how we can keep the nuisance to a minimum
Very annoying, we really hate this and if you do that.
Fortunately, this almost never happens.
If you notice upon receipt that the packaging is damaged, report this immediately to the carrier and ensure that they make a note of it.
Take as many photos as possible of the damage and contact our customer service.
You have a defect or want to return something?
Mail the RMA form to support@i4studio.nl.
Also include a copy of the purchase form in the packaging
Looking for support ?
You can reach us through various channels:
- Phone, a caller is faster
- Chat, if no one is present you can always leave a ticket.
- Mail support@i4studio.nl
- Contact, at the top of the menu